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Refund and Returns Policy



Returns

Items that are defective or damaged are able to be returned within 30 days of receiving. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Select goods are exempt from being returned. If the item is damaged or used we are unable to return the item or offer exchange. Additional non-returnable items: – Gift cards – Some health and personal care items To complete your return, we require a receipt or proof of purchase electronically. Before sending back to manufacturer, please wait for further instruction from our staff. For inquiries about a refund/return, please email us at returns@oliviarhain.com There are certain situations where only partial refunds are granted (if applicable) – Items with obvious signs of use – Any item not in its original condition, is damaged or missing parts for reasons not due to our error – Any item that is returned more than 30 days after delivery

Refunds

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please contact our team at returns@oliviarhain.com. We will look into the issue and communicate further information on the situation. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@oliviarhain.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be responsible for the return/refund.

Shipping

To return your product, contact us at returns@oliviarhain.com, further shipping details vary. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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